Welcome! Before you start shopping, please view our information and Frequently Asked Requestions (FAQ):
1. How do I place an order online? Follow the instructions below to place your order online, or call us at (800) 779-8079 (toll-free 6 a.m. to 6 p.m. Pacific time, Monday to Friday) if you prefer to order by phone. A. Select a product. Select a product from the Cragar Odet Co. Online Store home page or from the product pages. Click on Order for the product you wish to purchase. B. Review your shopping cart. To view the contents of your shopping cart, if you are not already there, click Show Order. To change the quantity of an item, simply type over the quantity shown and click Update. To remove an item, click Remove on the product's line. To add more items to your shopping cart, click Keep Shopping . When you are ready to continue with your purchase, click Checkout. C. Enter your information. Enter your credit card information. Complete the billing information, which must match the address on your credit card statement. Indicate if you want your order shipped to the same address or enter a different shipping address. Please enter your e-mail id. Select a shipping method from the drop down list. D. Confirm your order. Review your personal and payment details, shipping and billing details, and order details. Any part of the information can be changed by clicking Edit. If you are satisfied with all the details click Place Order. E. Order Summary. You will be provided with a confirmation of your order as well as your order number. A confirmation email will also be sent for your records. 2. What should I do if I get an error message when trying to place an order? If you encounter an error message during the online ordering process, please make note of the error code and contact us with the error number via e-mail or call (800) 779-8079 (toll-free 6 a.m. to 6 p.m. Pacific time, Monday to Friday) with the error message and the order number from the shopping cart page. Your order can be refunded in part or in total. Please contact us toll free at (800) 779-8079 ( 6 a.m. to 6 p.m. Pacific time, Monday to Friday) or email and we will be happy to assist you. 4. Are all products available in the Cragar Odet Co. Online Store? No, not all products and services are available in the Cragar Odet Co. Online Store. For information on other language versions and other products and services, please email us or call (800) 779-8079 (toll-free 6 a.m. to 6 p.m. Pacific time, Monday to Friday) and a The Cragar Odet Co. representative will be happy to assist you. If you are using Netscape® 3.0 or later or Microsoft® Internet Explorer 3.0 or later, all personal and credit card information is encrypted for your protection. Our site uses Secure Sockets Layer (SSL) to ensure your transaction is safe. Just make sure all the SSL security features are turned on in your browser's preferences or options. 6. Will I pay tax on my purchases? Sales tax will be applied to The Cragar Odet Co. Online Store purchases for residents of the state of California in the United States. Key codes are necessary to activate your product or service with us. You will receive a key code for each product that requires activation through registration. Registration instructions will be given in your email confirmation or, in some cases, in special download instruction documents. 8. How can I check my order status at a later date? You can check your order status in regards to shipping and tracking information by contacting us via e-mail or call (800) 779-8079 (toll-free 6 a.m. to 6 p.m. Pacific time, Monday to Friday). 9. How can I get a copy of my invoice? Your order confirmation serves as your invoice. If you need a copy of your invoice, you may contact us via e-mail or call (800) 779-8079 (toll-free 6 a.m. to 6 p.m. Pacific time, Monday to Friday). 10. What is our phone and address?
Ted Cragar |